Frequently Asked
Questions
Browse our FAQs below to find the information you need.
If you need any extra support - email us at hello@nrg-raves.com
EVENT OVERVIEW
NRG Tenerife takes place on the Spanish island of Tenerife. The weekender will be hosted across multiple venues in Tenerife South, in the surrounding areas of Playa Las Americas, Costa Adeje, and Los Cristianos.
Main event dates: 11-13 June 2027.
Package check-in: 11 June | Check-out: 14 June.
The full itinerary will be released soon on the Itinerary page.
Weekender tickets and packages include access to all main events.
Extras like boat parties and afterparties are not included and will be sold separately.
All attendees must be 18+ on the first day of the event. No exceptions or refunds.
TRAVEL & LOCATION
Flights are not included. We'd recommend flying into Tenerife South Airport.
- Airport transfers are not included
- Public transport and taxis are widely available
- Currency: Euro (€) (card widely accepted)
- Language: Spanish (English widely spoken in tourist areas)
- Time zone: WET (UTC+0) / WEST (UTC+1 during summer)
- Drinking age: 18
Mid June is warm: approx. 24-28°C.
PACKAGES & ACCOMMODATION
- Festival ticket (main events)
- 3 nights accommodation (11-14 June)
- Access to curated venues and lineup
- Event shuttle service
- Early access to add-ons e.g. boat parties
Extras (e.g. boat parties and after parties) are sold separately. Flights and transfers not included.
Packages available for 1-4 people per room. Larger groups must book separately.
You can add nights on to your booking during check-out or after you have initially booked by reaching out to hello@nrg-raves.com
A maximum of 7 nights can be booked on our packages.
Your hotel will be allocated at least 8 weeks before the event. All hotels are selected for convenience and proximity to our key event locations, in areas including Los Cristianos, Playa de las Américas, Costa Adeje, Playa Paraíso.
PAYMENT & TICKETS
- Pay in full
- Deposit (balance due 60 days before travel)
- Monthly payment plan (5% payment plan fee applies)
A 12% booking fee applies to ticket only, 8% for packages.
- E-tickets are sent 7 days before the event
- Wristbands issued on arrival (non-replaceable) - more information released closer to the event
Reach out to us at hello@nrg-raves.com to arrange a name change on your booking for a fee. Name changes are not guaranteed and depend on availability.
NEED SUPPORT?
We will always try to assist with changes (such as hotel, room type, or traveller details), however changes are not guaranteed and depend on availability.
- All changes must be requested by the lead booker to hello@nrg-raves.com
- Your booking may need to be fully paid off before changes can be made
- To cancel, the lead booker must contact the team directly
- Cancellation terms and charges depend on when you cancel
- Refunds (if applicable) are subject to the Booking Terms & Conditions
- Failure to keep up with a payment plan may result in automatic cancellation
You must travel with a valid passport that meets Tenerife's entry requirements.
It is your responsibility to ensure your passport has sufficient validity
- Entry may be refused if requirements are not met
- You are responsible for checking the latest entry requirements with official government sources
- Report any accident, illness, or injury immediately to event staff or your hotel
- Seek medical assistance where necessary
- You must also notify the organisers within 12 weeks after the event if you wish to formally report the incident
We aim to make the experience as accessible as possible, however this is not a specialist accessible travel product.
If you have medical conditions, disabilities, or specific requirements:
- Contact us before booking with full details on hello@nrg-raves.com
- We will advise on suitability and available options
For any questions, changes, or assistance, please contact: hello@nrg-raves.com
Complaints
If you experience an issue during your trip:
- Report it immediately to event staff or your hotel so it can be resolved quickly
- If unresolved, contact us using the emergency details in your travel documents
- Formal complaints must be submitted within 28 days after your trip, including your booking reference and full details